Frequently Asked Questions

Buying on Berazo


How do I place an order from Berazo?

How will I know that you have received my order?

What are your shipping and handling rates?

How do I know what is in my shopping cart?


What methods of payment do you accept?

Credit Card Payments

Why Has My Credit Card Been Declined?

Paypal Payments

Can I pay using Paypal without a Paypal account?

Can I Arrange Cash On Delivery?

Are my details secure?


Shipping FAQ

Do I get a tracking number for my order?

Why Didn't I Get A Tracking Code?

How Do I Cancel An Order?

How Long Will It Take For Delivery?

Shipping Methods

Can You Ship To My Country?

What Are The Shipping Methods And Delivery Times?

Unshipped Orders

How Long Is The Packaging/Processing Time?

Is Delivery Affected By Public Holidays And The Christmas Period?

Shipped Orders

What happens if there's been a delivery mishap to my order? (Damaged or lost delivery)

What happens in the event of unsatisfactory/expired/wrong sample/missing samples?

I have placed an order for someone as a gift, will they receive a proof of purchase?



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